Privacy Policy

Personal Information

When you book a tour, submit an enquiry, or contact us, we may collect the following personal information:

• Full name and title
• Email address and phone number
• Mailing or billing address
• Passport details and nationality (for international travelers)
• Travel preferences and special requirements (dietary, medical, accessibility)
• Payment and billing information

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device type and operating system
• Pages visited, time spent, and navigation patterns
• Referring website or search terms used
• Cookies and similar tracking technologies

We use the collected information for the following purposes:

• Processing and confirming tour bookings and reservations
• Communicating with you about your travel plans, itineraries, and updates
• Sending booking confirmations, invoices, and travel documents
• Providing personalized travel recommendations and offers
• Responding to your enquiries and customer support requests
• Improving our website, services, and user experience
• Complying with legal obligations and resolving disputes
• Sending promotional emails and newsletters (with your consent)

We implement industry-standard security measures to protect your personal data:

• SSL/TLS encryption for all data transmissions
• Secure payment processing through trusted third-party gateways
• Access controls limiting data access to authorized personnel only
• Regular security audits and vulnerability assessments
• Encrypted storage of sensitive personal information

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards.

We may share your personal information with trusted third parties only when necessary:

• Hotel partners, transport providers, and local guides to fulfill your tour bookings
• Payment processors for secure transaction processing
• Government authorities when required by law (e.g., immigration or visa requirements)
• Analytics services (such as Google Analytics) to improve our website
• Email service providers for sending booking confirmations and newsletters

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. All third-party partners are bound by data protection agreements.

Our website uses cookies and similar technologies to enhance your browsing experience:

• Essential cookies — required for website functionality and security
• Analytics cookies — help us understand website usage and improve performance
• Preference cookies — remember your settings and personalization choices
• Marketing cookies — used to deliver relevant advertisements (if applicable)

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

You have the following rights regarding your personal data:

• Right to access — request a copy of the personal data we hold about you
• Right to correction — request correction of inaccurate or incomplete data
• Right to deletion — request deletion of your personal data (subject to legal obligations)
• Right to withdraw consent — opt out of marketing communications at any time
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to the processing of your personal data for specific purposes

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Booking and transaction data — retained for 7 years as required by Indian tax laws
• Enquiry data — retained for 2 years after the last interaction
• Marketing preferences — retained until you withdraw consent
• Website analytics data — retained in anonymized form for up to 3 years